WORLDWIDE DELIVERY AVAILABLE
INFORMATION ABOUT RETURNS
Hair accessories are classified as non-food personal hygiene items. These types of products are not eligible for return or exchange.
If you discover a defect at the delivery, we will exchange your order or accept a return.
HAIRMATES.SHOP applies its best effort to provide excellent service and high quality products. It is important to us that you absolutely love your products. Please, avoid wearing perfume/deodorant when trying on the accessories and contact with perfume/deodorant/water when trying on jewelry as we will not be able to accept the return with the evidence of scent or marks on the item. Customer can return an item for the duration of seven working days after receiving the parcel. In case your parcel is damaged, on arrival you must declare such damage before the courier. Once returning the parcel item must be declared as a returned item.
In case you decide to return an item, please, follow the relevant procedures.
To request the return please email us at hi@hairmates.shop with the full details of your order and photos of the damaged product. Our team will receive your request and you will be informed about the next steps. HAIRMATES.SHOP customer is not allowed to return the parcel without following the procedure mentioned above. Note that you are responsible for shipping and handling expenses and they are non-refundable.
PLEASE NOTE:
No refunds will be issued for an item returned in a used/damaged condition or without the original tags, pouches and boxes.
The parcel is your responsibility until it reaches us. For your own protection, we recommend to send the parcel using a delivery service that insures you for the value of the products.
Sale items are non-returnable/refundable only exchangeable.
Items on clearance, 50% sale or more are non-returnable/exchangeable.
Please note: HAIRMATES.SHOP does not take responsibility for any additional charges incurred including return shipping costs.
All exchanges are based on stock availability. When we receive your return we will send the replacement to you. Please note, you can exchange only once per item. Note that you are responsible for shipping and handling expenses.
How to request a return: Please email us at hi@hairmates.shop, and we will assist you in processing an exchange or return request. Have your order number ready.
If you discover a defect at the delivery, we will exchange your order or accept a return.
RETURN/EXCHANGE PROCEDURES FOR INTERNATIONAL CUSTOMERS
HAIRMATES.SHOP applies its best effort to provide excellent service and high quality products. It is important to us that you absolutely love your products. Please, avoid wearing perfume/deodorant when trying on the accessories and contact with perfume/deodorant/water when trying on jewelry as we will not be able to accept the return with the evidence of scent or marks on the item. Customer can return an item for the duration of seven working days after receiving the parcel. In case your parcel is damaged, on arrival you must declare such damage before the courier. Once returning the parcel item must be declared as a returned item.
In case you decide to return an item, please, follow the relevant procedures.
To request the return please email us at hi@hairmates.shop with the full details of your order and photos of the damaged product. Our team will receive your request and you will be informed about the next steps. HAIRMATES.SHOP customer is not allowed to return the parcel without following the procedure mentioned above. Note that you are responsible for shipping and handling expenses and they are non-refundable.
REFUNDS
Once the returned parcel reaches the warehouse, you will receive confirmation e-mail and money will be refunded to you (excluding shipping cost) in ten working days after receipt of the parcel, except holiday season, during which return processing may take more time than expected.PLEASE NOTE:
No refunds will be issued for an item returned in a used/damaged condition or without the original tags, pouches and boxes.
The parcel is your responsibility until it reaches us. For your own protection, we recommend to send the parcel using a delivery service that insures you for the value of the products.
Sale items are non-returnable/refundable only exchangeable.
Items on clearance, 50% sale or more are non-returnable/exchangeable.
Please note: HAIRMATES.SHOP does not take responsibility for any additional charges incurred including return shipping costs.
EXCHANGES
All return conditions apply to exchanges as well.All exchanges are based on stock availability. When we receive your return we will send the replacement to you. Please note, you can exchange only once per item. Note that you are responsible for shipping and handling expenses.
How to request a return: Please email us at hi@hairmates.shop, and we will assist you in processing an exchange or return request. Have your order number ready.