PAYMENT & DELIVERY

PAYMENT
At the moment, you can pay for your selected items using a card via PayPal business widget.

SHIPPING

Orders are processed from 10:00 to 20:00 CET, Monday through Friday.
Orders placed on Fridays after 17:00 will be processed on Monday.

Order fulfillment takes 1-2 working days.

Precise shipping information is crucial to avoid delays.
We will inform you if the delay occurs. Please note, that delays may arise during holidays and sale periods.

Shipping cost will depend on your country of destination:
Delivery to Europe via EMS: up to 10 working days - USD35
Delivery to the rest of the world: up to 10 working days - USD45

Free delivery for order starting from USD300.

Once the order has left the warehouse, delivery redirection is not possible.
If you provide an incorrect delivery address and the order is returned to us, or you fail to receive delivery, we will either:
- redeliver the product to the correct address, if provided, subject to payment of additional delivery cost
- refund the value of the product (excluding delivery costs)
HAIRMATES.SHOP does not take responsibility for any additional charges incurred including return shipping costs.
HAIRMATES.SHOP does not take responsibility for duties and taxes applied in the country of delivery.

If you have any other questions please contact us at hi@hairmates.shop, and we will be happy to assist you!