Shipping policy
As our clients are on different continents we have made it possible to check the price equivalent in your currency. The system automaticaly detects where you are browsing from and convert the prices in your currency.
However, since our store is registered in Georgia the checkout will be in Georgian Lari (GEL), even if you have converted the prices to another currency. You can still pay with your regular card.
PAYMENT
You can pay for your order using your credit/debit card, Apple Pay or Google pay. Please note that all prices are in GEL (Georgian Lari), however you can see the equivalent by changing the currency in the upper right corner of the website.
Having trouble checking out?
No worries — we’ve got you covered!
If you experience any difficulties with payments, simply reach out to us via email at orders@hairmates.shop or message us on WhatsApp +995 551 19 55 37 — we’ll be happy to create a secure PayPal Business link so you can complete your order easily.
We’re always here to help you shop smoothly with Hairmates.
SHIPPING
All orders are shipped from Tbilisi, Georgia with different courier services depending on the country of destination.
Orders are processed from 10:00 to 20:00 CET, Monday through Friday.
Orders placed on Fridays after 17:00 will be processed on Monday.
Order fulfillment takes 1-2 working days.
Complete shipping information is crucial to avoid delays.
INTERNATIONAL SHIPPING COSTS:
Regions |
Delivery time |
GEL |
USD |
EUR |
| Georgia | up to 5 working days | 40 | 20 | 15 |
| Europe | up to 10 working days | 88 | 35 | 30 |
| UK/North America | up to 15 working days | 130.00 | 48.00 | 42.00 |
| Turkey/UAE/Saudi Arabia/Bahrain/Kuwait | up to 10 working days | 130.00 | 48.00 | 42.00 |
| Asia | up to 15 working days | 145.00 | 44.00 | 45.00 |
Free delivery for orders starting from GEL 600 / USD 250 / EUR 200.
Once the order has left the warehouse, delivery redirection is not possible.
If you provide an incorrect delivery address and the order is returned to us, or you fail to receive delivery, we will either:
- redeliver the product to the correct address, if provided, subject to payment of additional delivery cost
- refund the value of the product (excluding delivery costs)
HAIRMATES.SHOP does not take responsibility for duties and taxes applied in the country of delivery. Please make sure that you are aware of all additional costs before submitting your payment.
If you have any other questions please contact us at hi@hairmates.shop, and we will be happy to assist you!